Make sure that your computers are network connected with a Ethernet or Wireless LAN connection.This step-by-step troubleshooting guide assists you if you cannot establish a network connection at all: Network ports TCP 6555 and UDP 1046 must be open for ShareMouse on all computers (unless changed in the ShareMouse network settings). In such case, either restart all ShareMouse clients for another trial period of unpaid features, stop using the unpaid features (listed in the license notification) or upgrade your license. Alternatively, restart all ShareMouse clients for another trial period.Įven if you registered a license, you can still evaluate unpaid features of a higher edition not included in your purchase. If you already purchased a license, make sure that the license key is registered in your installation. If you are using the demo version, ShareMouse automatically disconnects after 15-30 minutes and issues a license notification.Also close any other software KVM program to eliminate the risk of interference. Test for any potential 3rd party incompatibility issue by closing any other (background) program For example, Microsoft 'IntelliType', 'Microsoft IntelliPoint' and 'Microsoft Mouse and Keyboard Center' are known to cause strange phenomena in ShareMouse as those programs alter keyboard input.If you don't see this icon, ShareMouse has not made a successful connection. Check that the tray icons of all ShareMouse installations show the green check mark to indicate that ShareMouse is connected to other clients and ready to use.Make sure to close the Display Manager and/or Settings window before using ShareMouse.If you skip that, ShareMouse won't be able to access required system functions. So you would need to uncheck and re-check all these settings after each ShareMouse update. Apple demands, that you reconfirm these settings with every ShareMouse update (tedious, we know, but hey, it's Apple). VERY IMPORTANT: ShareMouse must be authorized in the macOS accessibility settings. Mac only: Launch the ShareMouse program if you don't see the program icon in the upper right of the upper status bar (near the clock). Please refer to the documentation of such 'security' program. Please check, if any “security” program (such as an “Antivirus” or “AntiSpyware” software that is marketed to give you the feeling of safety) is blocking ShareMouse from being executed. If you still can't find the task bar icon, it may be hidden by Windows and you need to manually make it visible: Windows only: Do you see the program icon in the lower right of the Windows system tray? If not, click the Windows Start button in task bar Programs » ShareMouse » Restart ShareMouse service. Make sure, that ShareMouse is running on all computers:.Make sure to use the latest version ( download). ShareMouse must be installed on all computers of a workplace setup.

Sharemouse troubleshooting